Samsung Bespoke washer-dryers costing $2,000 lose wash modes after update

And these are flagship models costing $2,000

Owners of $2,000 Samsung Bespoke smart washer-dryers have reported a major fault after installing an update. According to Android Authority, the update has effectively left some appliances unable to start a wash cycle.

Samsung Bespoke washer-dryers lose wash modes after update

The issue affects all-in-one models that combine a washing machine and tumble dryer in a single unit. Users say that, once the new software was installed, wash programmes previously available under More Cycles disappeared from the display. The menu was left blank, making it impossible to begin a wash in the usual way.

Reports have appeared both on Reddit and on Samsung’s official support forums. In every case, users describe a similar sequence of events: the update installs, then the appliance immediately loses some of its essential functions.

Temporary workarounds for the missing wash programmes

A number of owners have managed to discover temporary fixes. For some, changing the interface theme restored the options, while others needed to carry out several factory resets in succession before the wash-programme menu returned. Even so, this is clearly an unacceptable situation for owners of premium household appliances.